Tuesday, 11 January 2011

Apologies

We are so sorry that so many of you have had trouble getting on the website to order your stamps.  There have been so many people ordering that the website could not cope and has been crashing all day.  We have our website managers working on this and hope it will be sorted asap.  Can we ask you to just keep trying.  This has been the most successful release so far but we hope there will be enough stamps to go around we ordered lots more this time.


Once again we are so sorry we know how many of you stayed up until midnight to order these stamps and you must be really disappointed  but as we said please do keep trying.

21 comments:

  1. Luckily my order eventually went through, hopefully!!! Haven't received confirmation from LOTV but paypal confirmed. Stayed up till midnight and eventually got the whole order sorted by 01h30 after being kicked out a million times rofl!! Just perservered!! Can't wait to receive them now. Lotsa luv xxxx

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  2. I got my order in this morning! I'm not surprised the website keeps crashing, all the new stamps are absolutely wonderful! :)
    Keep up the fabulous work girls!
    Kelly.x

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  3. Hi Jacqui, I finally managed to get my order to go through this afternoon :-)

    Lisa x

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  4. Hi..I ordered mine at 3.30am..lol just before I went to work...cant wait to get my inky mitts on them!!!..
    hugs
    Jan...xx

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  5. Tried to order @8.30BST but got locked in and had to cancel, however managed to close the deal later on in the afternoon so no worries! Now just a wait till they arrive, lol! Hazel x

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  6. I got mine through just before leaving for school so releived the images are stunning can't wait to play

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  7. I did my order this morning - it was a little slow but it went through all ok. i am SO looking forward to receiving them.

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  8. I was disappointed and frustrated this morning as I couldn't get on at all, but only cos I was worried i had to go to work and wouldn't get my stamps lol!! But yippee!!! managed to get on craftily later during lunchtime using my iphone and am now sorted and just waiting eagerly for the postie to arrive ;-)
    pauline x

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  9. ... and thanks so much to Jacqui for her kind comment on my blog - it is good to know that you take customer care seriously and don't just ignore problems. I'm really happy now and feel it's important to give praise when due as well as complaints :-)hugs
    pauline x

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  10. Hi, really pleased, I managed to get my order in after several attempts ~ I wasn't going to be defeated lol
    Hugz Fleur xXx

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  11. Congratulations to magnificent products and clever marketing! Several web site crashes means your products are desirable :) Good luck, and keep up the good work!

    Hugs, Outi

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  12. I got mine in last night (17 hours ago) and got my LOTV order confirmation right away. The shop was slow adding things to the cart so it took about an extra half hour to get it all done, but I am thrilled because they are all so cute!!

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  13. Hello,
    after a few tryes i did my order, Juhuuu!
    I can't wait.

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  14. Got my order at 8.30am this morning ok but very slow. Cant wait for the postie to arrive.

    Kathleen x

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  15. I went on at midnight and finally got the order to go through at around 2 o'clock. Was determined to get the stamps ordered before they sold out - they are such great images. It was frustrating but understandable.

    Denise xx

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  16. I experienced the same problems as other people but I can understand the demand and thanks for letting us know that you're working on the problem. The only thing I'm slightly worried about is that although I got my paypal confirmation, I didn't receive any sort of order confirmation from LOTV. Is that all OK?!?! Marie x

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  17. I managed to place my order - I am thrilled. The problem with ordering anything at midnight is thats when the banks systems are often updating and have trouble processing payments? Maybe something worth considering in the future? :)

    paypal is often a little easier though ;)

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  18. I experienced the same problems as other people, but finally got the order to go through around 1:00am (USA time) This new collection is absolutely adorable. I finally ordered 13 stamps today and 7 two days ago..I can't hardly wait!!! :))

    Thank you for the update and for the great customer service!

    Hugs,
    LIM :)

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  19. I got my order through at 6 am UK time - again, got a paypal confirmation and a receipt from LOTV with the order number. Maybe I was one of the lucky ones? Can't wait to play - must have been awful trying to process all of the orders and get the in the post.... maybe we'll have to wait a while!
    Hugs
    Christine x

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  20. I started just past midnight and the next day in the afternoon(16.03) tried again and got through, yes! I can't wait to see them in the mail. Thank you for the update, was a little worried I was doing something wrong.

    Hugs Yolanda

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  21. I had a few problems, but nothing as bad as some people. However I have to compliment LOTV as I received my stamps this morning - how amazing is that? I may have to work through the pain of my bad back to have a go at using them lol! Hugs, Denise x

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